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  /  Terms and conditions

TERMS AND CONDITIONS

  1. PREMISE
  2. GENERAL CONDITIONS
  3. REGISTRATION TO THE PLATFORM
  4. INFORMATION ABOUT THE GOODS BEING SOLD
  5. PURCHASE PROCEDURE AND TRANSMISSION OF THE ORDER
  6. BILLING
  7. Product warranty
  8. ARREDO & LUSSO RESPONSIBILITIES
  9. PERSONAL DATA
  10. Right of withdrawal
  11. Complaints about products in case of discrepancies.
  12. ARREDO & LUSSO RESPONSIBILITIES

Product warranty

All products sold are covered by the” legal guarantee ” of Conformity provided for in articles.128-132 of the Consumer Code.

The manufacturers are always solely and directly responsible for defects or production discrepancies and for the warranty obligations provided for by law. Both in the case of sale by Arredo & Lusso and by a manufacturer, the warranty on the product will be exercised in the manner and in the time provided by law directly by the manufacturer.

By virtue of the “legal guarantee” the manufacturer is responsible for the conformity defects that occur within 2 (two) years from the delivery of the product.

The legal guarantee provides that the Consumer, under penalty of forfeiture, Denounce to the manufacturer any lack of conformity found in the purchased product within 2 (two) months from the discovery (art. 132, Consumer Code). Following such complaint, the consumer will have the right to request the repair or replacement of the product, without prejudice to the other rights provided by law in favor of the Consumer.

Products repaired, modified or in any way altered by the user are excluded from the legal warranty. Are also excluded from the scope of the Legal Warranty any failure or malfunction, or other defects caused by accidental events or the responsibility of the user or from the use of the product contrary to its intended use and/or as provided in the technical documentation attached to the product, if any, or in the instructions for use on the same.

To exercise the warranty against the manufacturer, the customer can contact the customer service of Arredo & Lusso by writing to moscow@arredolusso.it , who will be available to offer any useful information to exercise their rights.

Even the professional customer, as defined in Article 3 of the Consumer Code, has the right to take advantage of the legal guarantee provided for in the Civil Code. The Legal warranty in this case it is valid for a maximum period of 12 (twelve) months from Delivery of the Product and, under penalty of forfeiture, the communication to the Seller of any defect in the product purchased within 8 (eight) days from the discovery.

In order to take advantage of the warranty, it is recommended to keep the purchase document.

ARREDO & LUSSO  RESPONSIBILITIES

Arredo & Lusso will not be liable in the event of loss of revenues, profits, data or for any other indirect damage of any nature arising from or in any way connected with the contracts subject to the General Conditions.

PERSONAL DATA
For information relating to the processing of personal data, including the rights referred to in Article 7 of Legislative Decree No. 196/03, please refer to the detailed information already provided at the time of registration to the services offered by Arredo & Lusso.

Right of withdrawal

If the Customer is a “Consumer” as defined in article 3 of the Consumer Code, the owner of the rights referred to in art. 52 and following of the Consumer Code, as amended by the Legislative Decree of the 21/02/2014 n. 21, and therefore the right to withdraw from the Purchase Agreement (hereinafter, the “Right of Withdrawal”) for any reason, without reasons and without any penalty.

The withdrawal may concern all (total withdrawal) or only part (partial withdrawal) of the purchased goods.

To exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days from the day on which the Customer or his or her delegate acquires, physical possession of the products purchased firmandone the withdrawal.
The means and addresses to which to send the notice of withdrawal are:
Registered mail return:

Furniture & Luxury

Location: Piazzola sul Brenta (PD)

Via Della Resistenza 7 Cap 35016

PEC arredolusso@trustpec.it

VAT number 04318960285

REA number PD – 380365

Complaints about products in case of discrepancies.

If the customer should encounter problems with the products received, he has the right to contact the seller’s support service, understood as furniture & luxury or as a third party seller, within 3 (three) days after delivery, to dispute any discrepancies in the order, incorrect items, damaged or defective items, missing parts.

The return of the defective goods will involve the replacement of the same. It will be the manufacturer’s option to opt for a monetary refund as an alternative to replacement.

The replacement practice is initiated upon receipt of the documentation produced by the customer, accompanied by photographic material describing the damage complained of. The customer is advised to keep the original packaging and delivery document.

The Seller will contact the Customer within 3 working days in order to reduce waiting times and provide every detail for the return of purchased products, particularly with reference to the place of destination of the return, and endorsements are to be affixed on the packaging.

The replacement of a product or part of it may require the same delivery times and delivery methods indicated in the purchase order or higher.

General conditions for e-commerce on www.arredolusso.ru

 

 

 

  1. PREMISE

 

1.1 the general conditions of sale and use here transcribed (hereinafter referred to as” General Conditions”) apply to the Italian and community territory. They are regulated by the Consumer Code (Chapter I, Title III of Legislative Decree No. n. 206/2005, artt. 45 et seq.) and the rules on electronic commerce (D. Lgs. n. 70/2003 and s. m. i.) and apply exclusively to distance selling.

1.2 company identification

Arredo & Lusso

Location: Piazzola sul Brenta (PD)

Via Della Resistenza 7 Cap 35016

PEC arredolusso@trustpec.it

VAT number 04318960285

REA number PD – 380365

 

1.3 this section, having legal value, constitutes the agreement between the user navigator of the site, also defined as “customer” and Arredo & Lusso. By adhering to our site navigation and e-commerce services, the customer is called to accept the general conditions set forth herein.

 

2. GENERAL CONDITIONS

 

Arredo & Lusso makes available on the pages of the site the possibility of buying products (hereinafter the “products”). Purchases on the site are allowed only to a customer, who :a) is a natural or legal person as legally represented, has read the information on the processing of personal data and has correctly completed the registration procedure as indicated in paragraph 3.B) have read and accepted the general conditions before the purchase;

 

2.2 Arredo & Lusso reserves the right to inhibit the use of the site to subjects who violate these “general conditions”;

2.3 any changes and / or new conditions will enter into force from the moment of their publication in the section “general conditions for e-commerce” on the site.

2.4 in the event of changes in the general conditions, the General Conditions published on the site will apply at the time of the navigation of the site by the customer and the sending of the purchase order (hereinafter “Purchase Order”). To this end, we invite customers to regularly access the section to check the publication of the most up-to-date General Conditions.

2.5 if the customer does not intend to accept the changes to the general conditions, he will refrain from making purchases on the platform and may request the cancellation of his registration.

 

3.REGISTRATION ON THE PLATFORM

 

3.1 in order to be able to purchase the products through the site it is necessary to proceed to a registration.

3.2 registration allows you not to have to re-enter personal information whenever you proceed with a new purchase, tracking the shipment, making complaints or returns of the goods.

3.3 in order to protect the security and quality of our trading platform, we reserve the right not to accept a new registration or to cancel an “account” at any time if this may constitute illegal activity.

3.4 failure to register and accept the general conditions makes it impossible to make purchases.

3.5 to register and proceed with purchases you can either use your account already registered on Facebook and Google+, or fill out the registration form, entering the required data. In both procedures there is a password access that can always be changed, even after registration. Registration is confirmed by email sent to the address provided by the user. The username / email and password constitute the “registration credentials” to access the platform.

3.6 registration credentials are personal and cannot be transferred to third parties.

3.7 the registration credentials may be changed by the user at any time by accessing the site in the section “profile-Account Settings-Change Password”. The customer is required to notify Edilportale.com SpA in case of misuse of the same, theft and / or loss.

3.8 the customer is required to provide his / her data in a correct and truthful manner and declares himself / herself responsible for the insertion of false, mendicant or legally enforceable information. The customer agrees to hold Edilportale.com SpA shall be free from any indemnification obligation, penalty arising from and / or in any way related to the violation of the registration rules. The customer is responsible for accessing his / her profile through the registration credentials assigned and is directly responsible for any damage or prejudice caused to the platform and performed through his / her registration credentials.

3.9 all transactions carried out through the “registration credentials “are considered to be carried out by the customer with whom the” registration credentials ” are associated.

3.1 0registration must be made through the use of its own active e-mail box. Profiles that have been registered with the email address of another subject, temporarily assigned email, already registered or not validated may not positively conclude the registration procedure or, if concluded, be deleted without notice.

3.11 the e – mail box can always be changed by the user at any time by accessing the site in the section “profile – Account Settings-Edit Mail”.

3.12 you can always delete your Account by logging in on the site in the section “profile – Account Settings – deactivate Account”.

 

4.INFORMATION ABOUT THE GOODS BEING SOLD

 

4.1 the products for sale on the site are made by manufacturers in the furniture, architecture and construction industry (hereinafter the “manufacturers”). The trademark of the manufacturer is indicated on the site.

4.2 The following information about the Products we sell are elements of the contract of sale between Furniture & Luxury and the Customer: these general conditions, the brand of the Product, the Product name, the variants of the Product, the price, the availability of the Product, the mode and timing of delivery, the mode and shipping costs, forms of payment.

4.3 The descriptions and pictures of the products offered on the Site are provided directly by Producers, which are hereby disclaim any liability Furniture & Luxury for the mismatch between the ordered product and the product description provided and present on the Site, provided that in the case of obvious differences, the Customer has the right to the termination of the contract or reduction of the price.

4.4 unless expressly stated on the product sheet, all product prices are expressed in Euro (€).Delivery times are indicated in the form of minimum-maximum delivery date.

 

6.PURCHASE PROCEDURE AND TRANSMISSION OF THE ORDER

 

6.1 the customer can proceed to purchase one or more products published on the site by clicking on the “Add to Cart”button. Once the shopping cart has been filled with the selection of the desired items, the customer can proceed to purchase them using the “Proceed to payment”button. The order procedure that follows will require a registration to the site.

6.2 during the order procedure, the customer will have the possibility to enter his / her personal data, the place of shipment of the goods, any billing data, the means of payment chosen, the authentication credentials for the payment. At the end of the compilation the customer will have the possibility to check and modify the data entered. Once the data has been verified, the customer can finally validate and transmit the order (hereinafter “purchase order”) through a confirmation click on the “Buy”button.

6.3 the order sent will be considered as a contractual proposal of purchase by the customer for the individual items included in the order. The taking in charge of the order will be certified by an automatic email of ” Order Confirmation “in the case of payment with Paypal or credit card, or of” Order Summary ” In the case of payment by bank transfer. The aforementioned automatic emails do not constitute acceptance of the purchase proposal, which will be perfected only after verification of the data and availability of the requested products. The purchase contract will be understood to be finalized only when the article is ” in processing “in the Reserved Area” orders ” available on the site.

6.4 the transmission of the purchase order constitutes an irrevocable commitment of the customer to the purchase. This commitment can only be called into question in cases provided for by law and relating to the “right of withdrawal” referred to in Chapter 12.

6.5 immediately after clicking on the ” Buy ” button, the purchase order will be stored in the furniture & luxury platform. The customer can view it at any time in the “My Orders ” section available on the pages of the site. The customer will receive an email communication-addressed to the e – mail box indicated in the purchase procedure-in which all the elements of the order will be summarized such as: characteristics of the ordered product, indication of the price, selected payment method, shipping costs, delivery times. It is recommended to keep the email received as proof of purchase, storing it on digital media.

6.6 payment can be made by Paypal, Credit Card (via PayPal circuit) or bank transfer.

6.7 In case of payment by Credit Card, the customer will receive an email with the subject line “Order Confirmation” attesting to the taking charge of the order proposal and the correct receipt of the payment by Arredo & Lusso. Remember that the provisions and the payment information entered by the Customer in the financial circuits (credit card number, codes, safety), are treated through connection using the SSL Protocol (Secure Sockets Layer) and will not be stored in any way on our systems.

6.8 in case of payment by bank transfer, the customer will receive an email with the subject “summary of the order ” with a simple list of the items purchased and with instructions to proceed with the transfer. After the transfer by the customer and the subsequent verification by Arredo & Lusso of the credit of the sums on the bank account of Arredo & Lusso, the customer will receive a second email of “Order Confirmation”.

6.9 in case of payment by bank transfer, the credit verification time by Arredo & Lusso may not exceed 5 (five) days from the date of the bank arrangement made by the customer. In order to speed up this verification phase, the customer will have the right to send Arredo & Lusso a receipt of the bank transfer made to the address moscow@arredolusso.it

6.10 in case of non-confirmation of payment (both by card and by Bank Transfer) beyond fifteen days from the date of transmission of the purchase order, Arredo & Lusso reserves the right to cancel the order.

6.11 if, due to platform errors or other inconveniences, the price indicated on the site should be lower than the correct selling price of a product, furniture & luxury, will contact the customer to verify the possibility of also proceeding with the purchase at the correct price. In case of negative response, the order will be canceled and an immediate refund will be made, through the payment method chosen by the customer at the time of the order. If the correct price of a product is lower than that indicated on the site, Arredo & Lusso will charge the customer only the correct lower price, issuing an immediate refund equal to the difference.

6.12 Arredo & Lusso reserves the right to refuse, at its sole discretion, purchase orders from anyone coming, which are abnormal in relation to the price of the product, the quantity of the products purchased or the frequency of purchases made.

6.13 it is understood that all operations of execution of the purchase order by Arredo & Lusso will take place only after Arredo & Lusso has received full confirmation of payment from the customer.

 

7.BILLING

 

7.1 the customer is required to communicate the request for special tax and accounting documents during the purchase process. In particular, legal entities may indicate the VAT number and request the shipment by email of the invoice relating to the purchase order. For administrative reasons, the issuance of purchase invoices requested by the user after the time of the order cannot be guaranteed.

7.2 for the issue of the invoice, the information provided by the customer in the purchase data section of the site will be authentic, therefore Arredo & Lusso invites you to always verify, with the utmost attention, the accuracy of the data provided therein.

Legal Info

www.arredolusso.ru it is a web portal owned by:

Arredo & Lusso

Location: Piazzola sul Brenta (PD)

Via Della Resistenza 7 Cap 35016

PEC arredolusso@trustpec.it

VAT number 04318960285

REA number PD – 380365

 

Product warranty

All products sold are covered by the” legal guarantee ” of Conformity provided for in articles.128-132 of the Consumer Code.

The manufacturers are always solely and directly responsible for defects or production discrepancies and for the warranty obligations provided for by law. Both in the case of sale by Arredo & Lusso and by a manufacturer, the warranty on the product will be exercised in the manner and in the time provided by law directly by the manufacturer.

By virtue of the “legal guarantee” the manufacturer is responsible for the conformity defects that occur within 2 (two) years from the delivery of the product.

The legal guarantee provides that the Consumer, under penalty of forfeiture, Denounce to the manufacturer any lack of conformity found in the purchased product within 2 (two) months from the discovery (art. 132, Consumer Code). Following such complaint, the consumer will have the right to request the repair or replacement of the product, without prejudice to the other rights provided by law in favor of the Consumer.

Products repaired, modified or in any way altered by the user are excluded from the legal warranty. Are also excluded from the scope of the Legal Warranty any failure or malfunction, or other defects caused by accidental events or the responsibility of the user or from the use of the product contrary to its intended use and/or as provided in the technical documentation attached to the product, if any, or in the instructions for use on the same.

To exercise the warranty against the manufacturer, the customer can contact the customer service of Arredo & Lusso by writing to moscow@arredolusso.it , who will be available to offer any useful information to exercise their rights.

Even the professional customer, as defined in Article 3 of the Consumer Code, has the right to avail himself of the legal guarantee provided for in the Civil Code. The Legal warranty in this case it is valid for a maximum period of 12 (twelve) months from Delivery of the Product and, under penalty of forfeiture, the communication to the Seller of any defect in the product purchased within 8 (eight) days from the discovery.

In order to take advantage of the warranty, it is recommended to keep the purchase document.

ARREDO & LUSSO RESPONSIBILITIES

Arredo & Lusso will not be liable in the event of loss of revenues, profits, data or for any other indirect damage of any nature arising from or in any way connected with the contracts subject to the General Conditions.

PERSONAL DATA
For information relating to the processing of personal data, including the rights referred to in Article 7 of Legislative Decree No. 196/03, please refer to the detailed information already provided at the time of registration to the services offered by Arredo & Lusso.

Right of withdrawal

If the Customer is a “Consumer” as defined in article 3 of the Consumer Code, the owner of the rights referred to in art. 52 and following of the Consumer Code, as amended by the Legislative Decree of the 21/02/2014 n. 21, and therefore the right to withdraw from the Purchase Agreement (hereinafter, the “Right of Withdrawal”) for any reason, without reasons and without any penalty.

The withdrawal may concern all (total withdrawal) or only part (partial withdrawal) of the purchased goods.

To exercise the right of withdrawal, the Customer must send a notice of withdrawal within 14 (fourteen) days from the day on which the Customer or his or her delegate acquires, physical possession of the products purchased firmandone the withdrawal.
The means and addresses to which to send the notice of withdrawal are:
Registered mail return:

Arredo & Lusso

Location: Piazzola sul Brenta (PD)

Via Della Resistenza 7 Cap 35016

PEC arredolusso@trustpec.it

VAT number 04318960285

REA number PD – 380365

Complaints about products in case of discrepancies.

 

 

 

If the customer should encounter problems with the products received, he has the right to contact the seller’s support service, understood as furniture & luxury or as a third party seller, within 3 (three) days after delivery, to dispute any discrepancies in the order, incorrect items, damaged or defective items, missing parts.

The return of the defective goods will involve the replacement of the same. It will be the manufacturer’s option to opt for a monetary refund as an alternative to replacement.

The replacement practice is initiated upon receipt of the documentation produced by the customer, accompanied by photographic material describing the damage complained of. The customer is advised to keep the original packaging and delivery document. The Seller will contact the Customer within 3 working days in order to reduce waiting times and provide every detail for the return of purchased products, particularly with reference to the place of destination of the return, and endorsements are to be affixed on the packaging. The replacement of a product or part of it may require the same delivery times and delivery methods indicated in the purchase order or higher.

General conditions for e-commerce on www.arredolusso.ru

 

Dispute resolution

Since January 2016, following regulation (EU) No. 524/2013, the European Commission has activated a platform to help consumers and merchants resolve disputes arising from online purchases. The online dispute resolution platform (ODR) is a one-stop shop where consumers and traders in the European Union can settle disputes arising from purchases made online in their own country or abroad in a non-judicial manner.