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WOOCS v.1.3.7
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  /  FAQs

General questions

Do you have any points of sale?

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Do you have a showroom?

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Can I get a hard copy of your catalog?

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What kind of advice do you offer?

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How can I check the veracity of the colors I see on the screen?

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Who is the manufacturer of this item?

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Delivery & assembly

When is the delivery day communicated?

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Is the furniture assembled?

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If I receive damaged goods, what should I do?

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Is the assembly included in the price?

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Can I order a product for long-term delivery (in a few months)?

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Can the recipient / holder be different from the place of delivery?

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Payments

Can I pay cash on delivery?

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Can I pay by credit card or paypal?

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How do I know when the transfer arrives?

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Delivery included in the price?

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Do the prices include VAT?

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What is the price of the product that interests me?

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What kind of documents issued for tax purposes?

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Assistance

Do you supply spare or replacement parts for items not purchased from you?

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I have completed the order but have not received confirmation of what has been done

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How much time do I have to decide to change my order (eg color, size ...)?

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How long am I covered under warranty after purchase?

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How are export expenses and VAT managed for EXTRA EU countries?

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Can I change my billing or shipping information later?

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I'm having trouble viewing the site

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